Refund policy
This Return & Refund Policy applies to all purchases made through Active-Pro Aero LLC. We are committed to customer satisfaction and support transparent return processes.
Return Window
We offer a 30-day return policy, meaning you have 30 days from receiving your item to request a return.
Return Eligibility
- Items must be in the same condition as received: unused, unworn, with tags, and in original packaging.
- Receipt or proof of purchase is required.
How to Start a Return
- Contact us through this form to initiate your return request.
- Returns must be shipped to the confirmed address.
- Do not send items back without prior return authorization — they will not be accepted.
Return Approval & Shipping
- If your return is approved, you will receive a return shipping label and step-by-step return instructions.
- You are responsible for packing the item safely to prevent damage during return transit.
Questions?
Contact our support team through this form for assistance with returns.
Damaged or Incorrect Items
Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or incorrect.
Non-Returnable Items
- Perishable goods (e.g., food, flowers, plants)
- Custom or personalized items
- Personal care products (e.g., beauty goods)
- Hazardous materials, flammable liquids or gases
- Sale items or gift cards
Contact us if you're unsure about your item's eligibility.
Exchanges
The quickest way to exchange is to return the original item and place a new order once the return is accepted.
European Union Right of Withdrawal
For EU shipments, customers may cancel or return an order within 14 days without justification. Items must meet all standard return criteria (unused, original packaging, proof of purchase).
Refunds
- We will notify you once your return is received and inspected.
- If approved, a refund will be issued to your original payment method within 10 business days.
- Bank or credit card processing times may vary.
- If more than 15 business days have passed since your refund approval, contact us through this form.